Claims

Calliden manages its claims in partnership with Claims Services Australia (CSA) who provide specialist claims management services for many types of motor and domestic claims.

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Our focus

Claims are a critical component of the value a customer receives from their insurance with Calliden. We continue to work in partnership with CSA to improve the service provided to customers as well as the efficiency and effectiveness of our claims management to support Calliden as it continues to grow.

What services does CSA provide?

• Motor assessing and claims management
• Domestic property claims management
• Repairer network management
• Loss adjusting services
• New claims registered immediately by phone or electronically
• Phone assistance available 24 hours / 365 days a year with after-hours emergency claims assist (managed by Mondial Assistance)

More about CSA

CSA is an Australian owned company established in 2002. It employs over 80 staff to serve clients throughout Australia.

CSA operates two centralised claims management centres in Sydney and Melbourne, supported by branch offices around Australia to support our assessing and claims teams.

Claims contacts

Commercial package claims number:	1300 880 037
Domestic insurance claims number:	1300 880 037
Events, entertainment and security claims number:	02 9551 1111
Farm insurance claims number:	1300 734 617
Liability claims number:	02 9551 1111
Licensed builder construction claims number:	1300 880 037
Owner builder construction and personal accident claims number:	1300 850 131
Prestige home claims number:	1300 302 868
Professional indemnity insurance claims number:	02 9551 1111
Special motorcar and motorcycle claims number:	1300 188 299
Sports, leisure and licensed clubs liability claims number:	03 8862 2600
Sports, leisure and licensed clubs property and personal accident claims number:	02 9541 8450
Standalone cashflow insurance claims number:	1800 223 623
Strata claims number:	1300 668 386
Tradespack insurance claims number:	1300 880 037

 

Code of practice

As a member of the Insurance Council of Australia, Calliden has adopted the Code of Practice. The Code raises service standards in the insurance industry, improves the way that claims and complaints are handled and helps customers better understand how general insurance works.

For further information visit the ICA's Code of Practice website.

Complaints Process

Code of Practice